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Order Processing

* Orders are processed within 1–3 business days after payment is confirmed.

* Delivery times may vary depending on your location.

* Once your order has been placed, you will receive a confirmation email.

Returns & Exchanges

At Lunara Jewels, customer satisfaction is important to us.

Due to hygiene and quality assurance reasons, all sales are final.

We do not accept returns or exchanges unless:

* You received the wrong item due to our error.

If you receive an incorrect item, please contact us within 48 hours of receiving your order and provide:

* Your order number

* Clear photos of the item received

Once verified, we will arrange a replacement at no additional cost.

Order Changes & Cancellations

Orders cannot be changed or cancelled once they have been confirmed and prepared for shipping.